Privacy Policy

Northline Metalworks Pty Ltd (ABN 48 617 302 594) trading as Northline Metalworks respects your privacy. This policy explains what personal information we collect through this website, why we collect it, and what we do with it. It applies to this website only.

Information we collect

We collect the information you choose to give us. Through the quote request form, that is:

• Your name and, if applicable, your business name
• Your email address and phone number
• The suburb the project is in
• Details about the work — the service required, whether it is residential or commercial, your description of the project, your preferred timeframe and budget range
• Any drawings, plans or photographs you attach to your enquiry
• Your preferred contact method

We do not ask for, and you should not send us, payment card details, identity documents or any sensitive information through this website.

Why we collect it

We collect this information for one purpose: to prepare and discuss your quote, and to carry out the work if you engage us. Specifically, we use it to:

• Prepare a written quote and confirm its scope with you
• Arrange a site measure or a site inspection
• Contact you about your enquiry and about the work
• Keep a record of what was quoted and agreed, which we may need if a question arises later about the work

We do not sell, rent or trade your information. We do not add you to a marketing list because you requested a quote.

Who we share it with

We share your information only where it is necessary to do the work you have asked us to quote or carry out. That may include:

• Engineers, galvanisers, powder coaters and other suppliers engaged on your project, where they need the relevant details to do their part
• Service providers that operate our email, file storage and website, who process information on our behalf
• Anyone else you have asked us to deal with, such as your builder or architect
• A regulator, insurer or court, where we are required by law to provide it

How long we keep it

We keep quote requests and project records for as long as we need them for the purposes above, and for the period required by our tax, insurance and building-related record-keeping obligations. If you asked for a quote and did not proceed, you can ask us to delete your enquiry at any time.

How we protect it

Information submitted through this website is transmitted over an encrypted connection. We restrict access to enquiry information to the people who need it to prepare your quote or carry out the work. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Cookies and analytics

This website does not set advertising or tracking cookies, and it does not use third-party advertising networks. If website analytics are added in future, this policy will be updated to say what is collected and how it is used before that happens.

Accessing or correcting your information

You can ask us what personal information we hold about you, ask us to correct it if it is wrong, or ask us to delete it. Contact us using the details below and we will respond within a reasonable period. We may need to verify your identity before we act on the request.

Complaints

If you think we have mishandled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner.

Changes to this policy

We may update this policy from time to time. The version published on this page is the one that applies.

Contact us

Northline Metalworks Pty Ltd
Unit 6, 42 Hume Reserve Court, Campbellfield VIC 3061
Phone: (03) 5550 0142
Email: quotes@northlinemetalworks.com.au

For anything about your project rather than your privacy, the quote request form is the fastest way to reach us.